Shipping policy

SHIPPING POLICY

Last updated: July 3, 2026

1. SHIPPING DESTINATIONS

At present, Lennire ships orders to:

  • All countries within the European Union (EU)

  • The United Kingdom (UK)

If your country is unavailable during checkout, unfortunately we do not currently offer delivery to that destination.

2. ORDER PROCESSING TIME

Orders are generally prepared within:

1 to 3 business days

Order processing includes:

  • Verification of your order

  • Quality inspection of the products

  • Packaging and shipment preparation

Orders are processed from Monday to Friday, excluding public holidays.

Orders submitted after 5:00 PM (warehouse local time) will normally be processed on the following business day.

3. SHIPPING TIMES

Estimated delivery times after dispatch are:

  • European Union (EU): 5–10 business days

  • United Kingdom (UK): 5–9 business days

Please note that these are estimated delivery periods and may vary depending on the destination.

4. TOTAL ESTIMATED DELIVERY TIME

The estimated overall delivery timeframe is:

6 to 13 business days

This estimate includes both order processing and shipping.

Although we work hard to meet these delivery estimates, they should not be considered guaranteed delivery dates.

5. SHIPPING COSTS

Shipping charges are:

  • Calculated and displayed during checkout, or

  • Offered free of charge where applicable.

No additional or hidden shipping fees will be applied once your order has been completed.

6. CUSTOMS, DUTIES AND TAXES

We aim to provide a straightforward delivery experience for all customers.

Where applicable:

  • VAT is handled in accordance with EU and UK regulations.

  • Customs duties and taxes are included in the final purchase price whenever possible.

Customers will not normally be asked to pay unexpected delivery charges unless these have been clearly communicated during checkout.

7. TRACKING INFORMATION

Once your order has been dispatched:

  • A shipping confirmation email containing your tracking number will be sent.

  • Tracking information may require 1 to 3 days before updates become visible.

8. DELIVERY RESPONSIBILITY

We remain responsible for your order until it has been successfully delivered.

If your shipment is:

  • Lost during transit

  • Damaged while being shipped

  • Not delivered within a reasonable timeframe

We will, where appropriate:

  • Send a replacement at no additional cost, or

  • Issue a full refund.

9. DELIVERY DELAYS

Although we make every effort to deliver within the estimated timeframe, delays may occasionally occur due to circumstances such as:

  • Customs clearance procedures

  • Courier or carrier delays

  • Seasonal peaks or unusually high order volumes

  • Other factors beyond our reasonable control

Should a delay occur, we will work with the shipping carrier to help resolve the issue as quickly as possible.

10. INCORRECT SHIPPING ADDRESS

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.

If you notice that your address is incorrect, please contact us as soon as possible at:

info@lennire.com

We will do our best to update the delivery details before your order is dispatched.

Unfortunately, we cannot accept responsibility for orders delivered to an address entered incorrectly by the customer.

11. FAILED DELIVERY OR UNCLAIMED PARCELS

If a delivery attempt is unsuccessful:

  • The courier may arrange another delivery attempt or hold the parcel for collection.

If the parcel is returned to us:

  • We may resend the order, in which case an additional shipping fee may apply, or

  • We may issue a refund excluding the original shipping costs, where applicable.

12. CONTACT

If you have any questions regarding shipping or delivery, please contact us:

Email: info@lennire.com

Typical response time: Within 24–48 hours.