Refund policy
RETURN & REFUND POLICY
Last updated: July 3, 2026
1. OVERVIEW
At Lennire, we want every customer to be completely satisfied with their purchase.
This Return & Refund Policy outlines your rights and our procedures regarding returns, refunds, and order cancellations in accordance with the consumer protection laws applicable within the European Union (EU) and the United Kingdom (UK).
2. RIGHT OF WITHDRAWAL (EU & UK CUSTOMERS)
If you are located in the European Union or the United Kingdom, you have the legal right to withdraw from your purchase within:
30 days from the date your order is delivered.
You are not required to provide a reason for exercising this right.
To request a withdrawal, please contact us at:
3. RETURN CONDITIONS
To qualify for a return, the following conditions must be met:
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The item must not have been used.
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The item must be returned in its original condition and original packaging.
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Proof of purchase must be provided.
We reserve the right to decline any return that does not satisfy these requirements.
4. RETURN PROCESS
To begin a return request:
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Contact us at info@lennire.com
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Provide your order number and, if you wish, the reason for the return.
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We will provide you with detailed return instructions.
Items returned without prior authorization may not be accepted.
5. RETURN SHIPPING COSTS
Damaged, defective, or incorrect products
We will cover all return shipping costs.
Returns due to a change of mind or withdrawal
The customer is responsible for the cost of returning the item.
6. REFUNDS
After your returned item has been received and inspected, we will notify you whether your refund has been approved or declined.
If approved, your refund will be processed within:
30 days
Refunds are always issued using the original payment method whenever possible.
7. NON-RETURNABLE ITEMS
The following products are not eligible for return:
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Digital products once they have been delivered or downloaded.
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Personalised or custom-made products.
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Products that cannot be returned for hygiene or health protection reasons, where applicable.
8. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives:
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Damaged
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Defective
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Incorrect
Please contact us within:
48 hours of delivery.
Depending on the circumstances, we will:
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Send a replacement free of charge, or
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Issue a full refund.
To help us assess your claim, we may ask you to provide photographs of the product.
9. MISSING OR LOST ORDERS
If your order has not arrived within the expected delivery timeframe, please contact us at:
We will:
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Investigate the shipment with the courier.
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Arrange a replacement or provide a full refund if appropriate.
10. LATE OR MISSING REFUNDS
If you have not yet received your refund, we recommend that you:
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Check your bank account.
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Contact your payment provider or bank.
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Contact us at info@lennire.com
Please note that processing times may vary depending on your financial institution.
11. ORDER CANCELLATIONS
Orders may be cancelled provided they have not yet been processed or dispatched.
If your order has already been shipped, you will need to follow the standard return procedure.
Customers located in the EU and UK continue to benefit from a 30-day withdrawal period, exceeding the legal minimum requirement of 14 days.
12. ABUSE OF THIS POLICY
To protect our business and customers, we reserve the right to refuse returns or refunds in cases involving:
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Fraudulent or false claims.
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Repeated misuse of our return policy.
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Any suspicious or abusive activity.
13. CONTACT
For any questions regarding returns, refunds, or cancellations, please contact us:
Email: info@lennire.com
Typical response time: 24–48 hours.